Feedback Examples

Harmonic Security uses Feedback provided by users of the application to ensure model accuracy. That Feedback is provided via the user interface screens as shown below.  

This Feedback may be provided on a few different screens of the Service.

1. Administration Portal:  Security Administrators using the portal application may provide direct Feedback relevant to a particular Alert they are inspecting. This Feedback is communicated via a thumbs up/thumbs down icon as shown in the screenshot below. Feedback is gathered from a small number of Admin Portal users.

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Alert Details screen showing employee resolution summary where Cecilia Tran submitted a prompt to ChatGPT: Business containing sensitive settlement agreement content; a 'Good Detection' feedback tooltip is displayed above the thumbs-up icon.



2. Service Interventions:  “How did we do? let us know!”  Feedback as seen in the example of an intervention. Employees at the Customer may participate in providing Feedback to Harmonic when an intervention is shown.

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ChatGPT interface displaying a sensitive data warning about detected settlement and legal discourse content with options to ignore warning, cancel input, or edit input.



3. Submit Feedback: The Employee may click on the “How did we do” link which then presents the Feedback screen as shown below which allows them to submit Feedback to Harmonic.As noted in the screenshot, Feedback helps Harmonic improve detection accuracy and enhance data security.

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Feedback form with options 'You got it right!' and 'It's not quite right,' a text box for additional feedback, and buttons labeled 'Back' and 'Submit Feedback.'

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