You’ve probably heard the term “partnership” tossed around a lot in our industry. All too often, it’s just a hollow buzzword.
You might have experienced this yourself - a slick sales pitch that promises easy implementation and robust security, only to leave you with a set of complex tools that add more work than they solve.
We genuinely believe in a different approach. We’re not here to sell you a product and then disappear. Instead, we build real partnerships, working alongside you every step of the way to tackle the challenges of AI data protection.
So let me pick out the 5 ways we actually work to realize true partnerships.
1. Dedicated Ongoing Support, Meeting You Where You’re At
We believe that great partnerships start with strong support. In fact, you'll be dealing with the EXACT same engineers and customer success folks regardless of whether you have been with us 1 day in a trial or a customer 2 years.
What does this look like?
- Every customer benefits from a dedicated Customer Success Manager who understands your business and objectives.
- Our comprehensive engineering support is available during both US and UK business hours, ensuring you receive help when you need it.
- Direct access via email and Slack, so you can count on seamless communication with the Harmonic team.
- Regular meetings, maintain an ongoing feedback loop, and offer executive business reviews.
2. Crafting AI Policies Tailored to Your Business
Many organizations have an AI policy, but a significant number don’t. For those without one, we leverage our experience and deep visibility into employee use to help craft a policy that’s not generic, but specifically tailored to your organization’s unique needs. By understanding how your team interacts with AI tools, we help you create a policy that’s both realistic and enforceable. Most of all, it’s one that doesn’t look to just block and shutdown use of AI; it supports safe and responsible AI adoption.
Furthermore, we can help you build comprehensive reports that showcase your program’s progress. For example, many CISOs have used our support to create detailed reports for AI Committees or Boards, clearly demonstrating how proactive controls are reducing risk and enabling the secure adoption of AI.
3. Recommending Actionable Controls
It’s easy for any tool to point out issues. At Harmonic Security, we don’t just identify where sensitive data might be at risk. We also recommend practical controls to reduce that risk.
For example, there are sensible steps that we suggest most organizations take such as:
- Prevent sensitive data uploaded to free tiers or personal accounts
- Block file uploads into Chinese-based LLMs
Where possible, we aim to provide clear, actionable guidance on managing and mitigating risks so that your security measures evolve with your needs.
4. Data Protection Models, Built in Collaboration
Another great example of our approach to partnerships can be found in our pre-trained, data protection models. One size doesn’t fit all when it comes to data protection. That’s why we’ve developed dozens of pre-trained data protection models that cover a wide array of sensitive information—from PII and API keys to insurance claims, investment memos, sales pipeline data, legal documents, and financial planning records.
These models have been built and refined in close collaboration with our customers, and we continue to expand and improve them based on real-world feedback. If you have a use case that you feel is under-served and you cannot protect your IP with today’s controls, we want to work with you.
5. A Rapid-Fire Approach to Feature Innovation
Your feedback is vital to our continuous improvement. If you need a new feature or an adjustment to our current tools, let us know, and we’ll work to include it in our roadmap. Our agile, rapid flywheel model allows us to iterate quickly and keep our product at the cutting edge of AI data protection. This means our solution remains dynamic and responsive, adapting swiftly to the evolving landscape of AI and security.
We put a heavy emphasis on user experience in every aspect of our development. Our goal is to be the “easy button” for AI data protection. By focusing on making our tools intuitive and user-friendly, we ensure that our security solutions integrate seamlessly with your daily operations.
In order to do that, we’re in regular contact with all of our customers. We don’t just want to deliver new features, we want those features to look amazing and evolve with you.
A Partnership That (We Hope) Works for You
At Harmonic Security, our focus is not just about delivering a product. It's about building tangible, practical partnerships.
We’re proud to be more than just a vendor; we’re a dedicated partner committed to helping you navigate the complexities with secure sensitive data going into GenAI.
P.S. For a quick overview of the latest with the Harmonic platform, check out this short video. We hope it gives you a better idea of our approach and how we can help simplify your day-to-day challenges.
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